tl;dr please use this thread to flag any problems or issues you may have with the emails you get from email@example.com.
What’s happened and why have things changed?
We’ve changed the supplier we use to send emails from the sotonians forum.
We had been using a free service but it was made chargeable so I’ve moved us to a ‘free-ish’ service.
Why do we need to send emails?
It’s a pre-requisite of the Discourse software that we use.
It must be able to send emails to the members so that a) you can be kept informed when not around and b) you can do admin stuff like reset a password or leave the forum.
What changes might we see?
You may see lots of emails going into SPAM from now on. They will come from the email address firstname.lastname@example.org.
This is the same email address we’ve always sent from but because the fingerprint of the email (the servers and complex tech configuration) has changed, your email provider may smell a rat that isn’t there.
To your email provider our new emails may look like someone is pretending to be sotonians and therefore our emails may be incorrectly marked as SPAM.
What should you do if you start seeing SPAM from sotonians?